Privacy Policy — NexaFlow

NexaFlow Learning Ltd ("NexaFlow", "we", "us", or "our") operates the website at nexaflow.live. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you contact us via our contact form, including your name, email address, phone number (optional), and the content of your message. We do not require account registration to access our content or use our calculators.

Automatically Collected Information

When you visit our website, certain technical information is collected automatically by our hosting infrastructure. This may include your IP address, browser type and version, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is used solely for security, analytics, and site performance purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For details on how we use cookies and how to manage your preferences, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide customer support
To operate, maintain, and improve our website
To monitor and analyze usage patterns and trends
To detect and prevent fraudulent or unauthorized activity
To comply with legal obligations

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal information under the following legal bases: (a) your consent, where you have provided it; (b) our legitimate interests in operating a secure, functional website; and (c) compliance with applicable legal obligations under the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

4. Data Retention

We retain contact form submissions for up to twelve months unless a longer retention period is required by law or legitimate business need. Automatically collected technical data (server logs) is typically retained for no more than ninety days. You may request deletion of your personal data at any time by contacting us at [email protected].

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Services

Our website may include links to external sites not operated by NexaFlow. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently. We use third-party web hosting services to deliver our website; these providers have their own data handling practices and are contractually bound to protect any data processed on our behalf.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent where processing is based on consent
Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty days.

8. Children's Privacy

Our website is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will indicate the date of the most recent revision at the top of this page. Your continued use of the site following any changes constitutes acceptance of the revised policy.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

NexaFlow Learning Ltd
1090 W Georgia St, Suite 600, Vancouver, BC V6E 3V7, Canada
Email: [email protected]
Phone: +1 604 872 3150